EshopOne
is the online store for a number of quality companies.
How Do I contact You?
If
you can't find what you're looking for here or in any of the specific online Help
files, then please feel free to contact Customer Services using the contact
page
What do you have to do with a butchers?
This is the best butcher in the UK, and this is because
they know Meat. EshopOne knows the internet, so we are business partners
in Free Range Butchers, each bringing differnet
skills, to bring you meat to your door.
Why do I have to register?
Register,
Why? You will be asked to register before you make your first purchase, but after
you have decided what you wish to buy. When you register, we collect the information
we need to fulfil your order, or to contact you if there's a problem. During registration,
you can also view the full terms and conditions of our online shopping service.
You'll need to provide your name, address, contact telephone number etc, but you
don't have to enter your credit card details at this stage. This is handled separately,on
the next page by Worldpay, on their secure
site.
What happens if my details change?
You
can change your details online, by going to the Checkout.
Even if your basket is shown as empty, you can make changes to the details as
necessary. We do not hold your Credit card details.If you want to remove all your
details, please do it using this
link.
How do I check/change my order?
E-mail
us with the cancellation/change details! We want to know as soon as you want something
altered, so please let us know ASAP.
Can I pay in
Dollars or Euros?
No...! At EshopOne.com we do have a calculator, that displays all prices in dollar,
pounds or Euros, but we can only deliver meat to the UK, so we do not offer this
option at FreeRangeButchersUK.co.uk.
I need Help!
Help! I'm lost!
Don't worry, it's quite easy to find your way around once you know how!
Use the menu on the left to move to important locations within the site, or to
move around within a store. To see what's in your basket, that is near the help
link, at the top right.
You can return to the home page from any area of the site by clicking
on the logo in the top left.
How
does my shopping basket work?
Just
like a shopping basket in a shop, you can put things in your basket (by clicking
on the 'add to basket' button) without having to buy them - it is just a way of
holding onto things that you are interested in.
You are not committing
to a purchase until you take your selected item(s) through the checkout. You can
check what is in your basket at any time by clicking on the shopping basket tab.
If you want to remove something, simply change the quantity to zero (0) and click
on recalculate/update basket. When you have finished your shopping, click on 'checkout'.
At this point you will have to register or log in, then enter your payment and
delivery details.
Can I place an order and arrange
for it to be sent to another address?
Yes,
we do let you do this, but it is at our discretion. This is because we have to
protect your credit card from fraud, and we need to be sure that we are delivering
the goods to the card holder.
Do you deliver overseas?
No.
We get alot of interest in our meat from all over the world, but the logistics
of sending meat abroad makes it too difficult. However, if you live in the US,
and want a treat for Aunt Jane in Derby...We can help!
What
payment/switch/credit cards do you accept?
Visa,
Mastercard, American Express, Switch, Solo and Delta
Can
I return goods?
No.
This is simply because as meat is perishable, it will be off by the time you return
it, and so can no longer be eaten. We ask you to trust us to supply the best meat
we can, so that you will return week after week as a customer. In the case of
an error by the carrier, we can of course replace the order free of charge. Please
note that in these circumstances we need proof of when the delivery was attempted.
This
does not affect your statutory rights as a consumer.
.
Is
it safe to give my bank account or card details online?
Yes.
We encrypt your order and the transaction details to make sure that they are completely
safe as they cross the Internet. Safe Shopping with EshopOne.
You can be
totally confident when you are shopping with EshopOne,- Worldpays Secure Server
Software encrypts your credit card information to ensure your transactions with
us are private and protected as they travel over the Internet. We accept orders
only from Web browsers that permit communication through Secure Socket Layer (SSL)
technology - this means you cannot inadvertently place an order through an unsecured
connection. If you want your address details removed from our database, the go
here, or .
The latest versions of Explorer (3.0 and up) and Netscape (3.02
and up) both support this secure connection.
Can
I Pay by Direct Transfer?
Yes!
If you select the button marked
at the checkout, then you will be taken to a page with all the details necessary,
once the order is placed.
My Basket
